Insurance Companies

Framework conditions and current challenges:

Significant changes in the framework conditions, such as Demographic change, digitalization & AI, the labour market, market concentration, takeovers and succession regulations in broker sales, the effects of climate change on the frequency and amount of claims, volatility in the capital and money markets and, last but not least, the flood of regulatory requirements have a fundamental impact on insurance companies

This requires innovative and intelligent further development of the business model along all relevant design factors in the insurance business.

The CONFIDUM insurance team knows the industry from over 20 years of intensive project work and has been involved in many important decisions and initiatives of insurance companies in Austria, Germany and the CEE region. We have a broad spectrum of industry-proven approaches at our disposal to work with insurance companies on their challenges.

Evaluation, realignment and digitalization / automation of business models
Market potential and sales penetration
Customer and target group strategies as well as expansion strategies into new markets
Hybrid omnichannel sales: alignment of sales channels / the sales channel mix

Strategic and operational management incl. KPI management
Optimization of customer service structures and processes
Efficiency and productivity enhancement programs (control, processes, digitalization, automation)

Evaluation, realignment and digitalization / automation of business models
Market potential and sales penetration
Customer and target group strategies as well as expansion strategies into new markets
Hybrid omnichannel sales: alignment of sales channels / the sales channel mix
Network / cooperation models and ecosystems
Alignment of remuneration models
Optimization / restructuring of sales and back office areas
Strategic and operational management incl. KPI management
Optimization of customer service structures and processes
Efficiency and productivity enhancement programs (control, processes, digitalization, automation)